Dear Valued Customer of Certis,

It has been our privilege to be of service to you. We would appreciate if you could provide us with your honest feedback on services rendered today. Your feedback is important to us and will be used solely to improve our level of service. Please rest assured that your responses will be aggregated.

Ticket Information

ESR No   Field Engineer
Ticket No   Site Address
Attended Date  
Description
Solution

Customer Feedback

1. Please rate the work attitude of our employee (e.g. courteous, friendly, rude etc):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
2. Please rate the grooming standards of our employee (e.g. properly dressed, cleanliness etc):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
3. Please rate the knowledge & skills of our employee (e.g. system knowledge, technical skill etc):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
4. Please rate the service delivery of our employee (e.g. timely completion of service with standard and best practices etc):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
5. Please rate the communication skill of our employee (e.g. step-by-step explanation, clear and precise etc):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
6. Please rate the punctuality of our employee (e.g. arriving within appointment time):
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
7. Please rate your overall satisfaction level of our service:
Very Dissatisfied Dissatisfied Slightly Dissatisfied Slightly Satisfied Satisfied Very Satisfied
 
Remarks